Refund and Returns Policy

Introduction

At FerretsForSale.net, your satisfaction is our priority. we are committed to providing high-quality products, excellent customer service and healthy ferrets to our customers. Please read this policy to understand our guidelines for refunds, returns, and exchanges.

Refund Policy for Products

Eligibility for Refunds

Refunds are available for products that are defective, damaged during shipping, or incorrect upon delivery.
Refund requests must be submitted within 7 days of receiving your order.
Provide proof of purchase.

Non-Refundable

Opened or used food, treats, and supplements.
Customized or personalized items (e.g., engraved tags, bespoke bedding).
Clearance or sale items.

Refund Process

Contact us at service@ferretsforsale.net with your order number and details of the issue.
Include photos if the product is defective or damaged.
Approved refunds will be processed within 3-5 business days and issued to your original payment method.

Returns Policy for Products

Eligibility for Returns

Items must be in original condition, unused, and in their original packaging.
Returns must be initiated within 14 days of receipt.

Non-Returnable Products

Opened consumables such as food, treats, and supplements.
Used bedding, toys, grooming tools, or other items that show signs of wear.
Health-related products, including medications and vitamins.

Return Process

Email us at service@ferretsforsale.net or call +1 (360) 386-5733 to request a Return Authorization (RA) number.
Once approved, ship the item back following the RA instructions. Ensure secure packaging to avoid damage during transit.
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

Exchanges

For exchanges, initiate a return for the original product. Once processed, a replacement item will be shipped.

Policy for Live Ferret Sales

Health Guarantee

All ferrets sold through our website come with a 14-day health guarantee. This guarantee covers any pre-existing illnesses at the time of sale.
If a health issue arises, you must provide a licensed veterinarian’s documentation for review.

Non-Refundable Policy for Ferrets

Due to the complexity of live animal care and transportation, ferret purchases are non-refundable unless a health issue is confirmed within the 14-day guarantee period.
We do not accept returns or exchanges for live ferrets.

Pre-Sale Responsibility

We ensure all ferrets are healthy, well-cared for, and meet high standards before delivery or pick-up.
Customers must review and agree to care requirements before completing a purchase.

Post-Purchase Support

Our team is available for advice and assistance to ensure your ferret adjusts well to its new home.

Important Notes

Unauthorized returns (those without an RA number) may not be accepted.
Refunds and exchanges for products or ferrets will only be processed after inspection and approval.
We reserve the right to refuse refunds or returns for any items that do not meet eligibility criteria.